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Store Policies Returns/Refunds
If you are unsatisfied with your purchase from Avworld Canada, simply return the product within 30 days of purchase to us for an exchange, store credit or a full refund. Software, videos, and textbooks, unless damaged or corrupted, must be returned in the original packaging. For any other concerns please contact our customer service representatives at 1-800-668-1987 within North America, or 416-674-5959 elsewhere around the world.
For most purchases we charge a flat rate of $10.00 CDN for shipments within Canada or roughly $8.00 USD for shipments within the continental United States (depending on current exchange rates). OVERweight, UNDERweight or OVERsized items will be priced accordingly, and you will receive an email allowing you to either confirm or reject the new shipping rate. Where possible on UNDERweight items, we will charge less than the quoted rate to save you money.
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